FCC plans robocall scorecard to grade phone companies on spam call blocking
Carrier scorecards may include call-blocking stats and data on customer complaints.
Carrier scorecards may include call-blocking stats and data on customer complaints.
The short version
- The Federal Communications Commission today said it will create a robocall mitigation scorecard to rate phone companies on how effectively they block illegal spam calls.
- The scorecards could include call-blocking statistics along with data on customer complaints and enforcement actions.
- The FCC said scorecards could grade providers on a number scale, with letter grades, or by classifying providers as low risk, medium risk, or high risk.
What happened
The proposed tool would rate wireless, wireline, and VoIP providers on efforts to block robocalls and their “actual results in protecting [consumers] from illegal robocalls,” the FCC said. The proposed scorecard would apply to domestic voice service providers with retail customers, but not telcos that operate solely as wholesale or intermediate providers.
Why it matters
The FCC is seeking public comment on what sources of data to use for the robocall scorecard.
Summary by Nerd News Network. Read the full article at Ars Technica via the links above and below.